Privacy Policy


Privacy Statement

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.   

If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.


1. What personal data do we collect from you and how?

We collect and process only the data that is required to allow us to provide our services to you.

  • When you register and manage your Mossel account on our Website, we collect your name, email, password and other additional details you may wish to add to your account, like phone number, addresses and gender. The legal basis is the performance of a Contract with you.
  • We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. 
  • We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
  • When you reach out to our customer services (including helping you to solve any issue you have with our services, or contacting you to know how was your experience with us): we collect your name, email, phone number and addresses and your contact history with us. The legal basis is the performance of a Contract with you and our legitimate interests in retaining you as a customer.


2. Safeguarding your personal information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.


3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


4. Online Platform Easy Store

Our store is hosted on EasyStore. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through EasyStore’s data storage, databases and the general EasyStore application. They store your data on a secure server behind a firewall. For more insight, you may also want to read EasyStore’s Terms of Service or Privacy Statement.


5. Third Party Services

To provide our services and the website, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances:

  • Courier companies that we use in order to deliver the products to you and, as such, they need to have access to your order information, including your name and address. These providers have a global outreach, with many local companies that can be engaged depending on your shipping address.
  • Payment providers, payment gateway that we use to process your payment information (including your credit/debit card details) so that we can collect payment from you.
  • Analytics and search engine providers, like Google, that we use to assist us in the improvement and optimisation of the website. 
  • Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


6. Cookies

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.


7. Complaints

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites. If you have any questions or concerns about this Privacy Policy, please contact us by sending an email to mossel.contact@gmail.com